Macafem FAQ

Order Troubleshooting

Refund Policy

Macafem FAQ

What is Macafem?

Macafem is a 100% natural supplement that helps alleviate health disorders related to hormonal imbalance in women, providing relief from menopause symptoms, premenstrual syndrome (PMS), and many other hormonal disorders.

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What are the ingredients in Macafem?

Macafem’s main ingredient is a special selection of Lepidium meyenii, a highly-nutritious radish-like root. Macafem contains unique beneficial alkaloids that nourish and stimulate the body’s hormonal glands.

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For whom is Macafem intended?

Macafem is a great supplement for women of all ages; it is particularly useful for those transitioning through menopause and even those who have symptoms of hormonal imbalance after menopause. Macafem can help relieve any symptoms related to hormonal imbalance, such as menopause symptoms, irregular periods, and PMS symptoms.

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How much should I take?

The recommended dosage is 3 tablets a day, with or without meals, ideally in the morning. If you fail to notice the desired results after 2 or 3 weeks, you may increase your dosage up to 6 tablets a day, or lower it to 1-2 tablets daily for milder results.

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How soon will I see results?

Many women report experiencing results within one week of starting to take Macafem. However, it is important to remember that Macafem is a dietary supplement, so it may need some time (1 – 2 months) to help the hormonal system function optimally.

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For how long can I take Macafem?

You can safely take Macafem for as long as necessary, which may vary depending on your own body. Usually, our clients take Macafem for periods of 6 – 9 months and then stop taking it for a couple of weeks to see how they feel. This cycle can be repeated as many times as you need.

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Does Macafem have side effects?

Just like with any other change in diet, you may experience certain minor side effects after getting started with Macafem. These may include mild headaches, indigestion, or sleep disturbances, and they appear in less than 4% of women taking Macafem. Symptoms usually go away on their own after 3 – 5 days once hormone levels begin to balance out.

However, if they persist or appear troublesome, these issues can usually be resolved by temporarily reducing the dosage of Macafem, or in the case of sleep disturbances, by taking the supplement earlier in the day.

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Will Macafem work if I’ve had a hysterectomy?

Macafem can work even for women who have had a hysterectomy. While the ovaries are responsible for producing most of the body’s estrogen, they don’t produce all of it. Some estrogen is also produced by other endocrine glands and stored in the liver, breast tissue, and fat cells. Therefore, by nourishing the hormonal system as a whole, Macafem can help with hormonal balance even if the ovaries have been removed. Remember, if you have any preexisting medical conditions, it is strongly advised to consult your doctor prior to taking Macafem or any other supplement.

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Can I take Macafem with other supplements or medications?

Macafem is made from ingredients that are considered to be completely safe. Nevertheless, just like with any other supplement, you should always check with a healthcare practitioner before taking this product – especially if you are pregnant, breastfeeding, taking medications, have food allergies, or have any preexisting medical conditions.

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Is Macafem sold in stores?

Macafem supplements are sold exclusively through We choose not to distribute our product through any third party retailers, since we prefer to address our customers’ needs directly. This allows us to provide them with detailed information about our product and deal with their inquiries firsthand, ensuring they are completely satisfied with both Macafem and the purchasing process.

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Why should I buy Macafem?

Macafem has been on the market for over 12 years, and thousands of women have already been satisfied with the results. Hundreds of reviews and testimonials from customers all over the world show its effectiveness. Macafem is a completely natural supplement, made exclusively from premium-quality whole ingredients, and we offer a 100% satisfaction refund policy alongside full customer support to all our pre- and post-sale clients.

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Order Troubleshooting


What payment options do you accept?

We accept all major credit and debit cards, such as Visa, Master Card, Diners, and American Express. We also accept payments through PayPal.

How will the charge show up on my billing statement?

Once the card is processed and charged, the transaction will appear on your statement under the merchant name of koechcorp

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Do you ship orders outside of the United States?

Yes, we ship to over 60 countries worldwide. The full list of countries we ship to will appear when you check out along with all the shipping options and costs. All communication regarding your order will occur via e-mail, so it is very important that your e-mail address is current. Please make sure to double-check the shipping address, too. Your phone number is optional, but it helps in case there is a delivery problem. Although most countries have no restrictions when receiving dietary supplements from abroad, please be aware of your country’s regulations or laws in regards to receiving dietary supplements. International orders may be subject to import taxes, customs duties, and/or fees levied by the destination country; these charges will be covered by the recipient. These additional fees are not collected nor controlled by us and we cannot predict what they may be, so the recipient should contact their local customs office for further information. Unclaimed items or items with unpaid import duties will be returned to us. Once we receive them, customers will be refunded the total amount of the order minus the shipping, handling, and any other outside charges we have incurred for this shipment.

Do you ship to military addresses or P.O. boxes?

Yes. We work with the USPS (United States Postal Service) which accepts those shipping options.

How long will it take for my order to arrive?

Orders are processed and shipped within 1-2 business days of placement. All orders are shipped via USPS. Orders shipping within the U.S. will take  2 – 5 business days, while international shipping will take 5 – 15 business days. Customs’ inspections may cause unforeseeable delays, both when leaving the United States and entering another country.

From where are the orders shipped?

Orders are sent from our offices in Orlando, Florida.

Can I ship my order to someone else or to a different address?

Yes, orders can be shipped to an address that is different from the billing address.

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Order Status and Tracking

I have not received my confirmation email, what can I do?

An order confirmation email is automatically generated, so it should be received within minutes of completing an order. However, you may not be receiving this email for one of two reasons:

  1. It’s important that you enter the correct email address. If an incorrect email address has been submitted, then naturally the receiver will not get any emails.
  2. With the increase in spam, many people now utilize a filter to avoid junk mail. Occasionally, these emails get mistaken for junk mail by email filters and firewalls (because these emails are generated by a computer). Check your junk email folder and set your email filters to allow emails from

If you have still not received your confirmation email, please contact our support team.

Can I track my order?

Yes. We use USPS to deliver all of our orders, so just follow the instructions provided to you in the shipping confirmation email. If you are having trouble, email us with your order number, and we will be more than happy to help you track your order. Please note that tracking information may not be available immediately. Also, tracking information is available for addresses within the United States only. International shipments will be delivered through the destination country’s local postal service.

My USPS tracking number is not working. What can I do now?

Once orders are shipped, tracking numbers are assigned and emailed to you. It may take up to 48 hours or longer before the package is checked into the carrier’s tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more. If your tracking information is not working 48 hours or more after you received it, email us with your order number so that we can help you track your order.

My order never arrived. What should I do?

The length of the transit time depends on whether it is a domestic or international shipment. You shouldn’t consider your order lost unless at least double the amount of estimated shipping time has passed from the shipping date. Note that international orders may get delayed due to customs inspections. Here are approximate transit times for both shipping methods:

  • Within the United States: First-Class Mail, 2-5 business days
  • International: First-Class Mail International, 5-15 business days

If that time frame has passed, then email us with your order number so that we can help you track your order. Please note that an order must be reported as missing within 60 days of being placed, after this time we are unable to take any action regarding this purchase.

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Received Order Problems

What do I do if a bottle is broken, damaged or missing?

Packages received with damaged or missing bottles should be promptly reported to us. E-mail us with your order number. We will investigate your claim, and if any errors have occurred, we will immediately replace the damaged bottles or send the extra bottles free of charge.

How long will it take to receive my credit?

We will process your credit as soon as we receive your returned bottles in our warehouse. Typically, the purchase amount will be restored to the original method of payment used in anywhere from 24 hours to 7 business days, depending on your financial institution’s policy regarding credits.

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Checkout Problems & Cookies

My shopping cart appears empty even though I added items to it. What is wrong?

This may be because the cookies option is not enabled in your browser settings. To fix this problem you will need to turn the cookies option on. See detailed instructions on this below.

What are cookies?

Cookies are tiny text files that Web sites save on your PC to help your browser remember precise information, such as which items you have placed in your online shopping cart.

How do I enable cookies in my browser? If you are using Microsoft Internet Explorer 6:

  1. Click on Tools on the menu bar.
  2. Click on Internet Options.
  3. Click on the Privacy tab.
  4. Set the slide bar to Medium or click the Default button.
  5. Click OK to exit.

If you are using Microsoft Internet Explorer 5:

  1. Go to Internet Options. This is under either View or Tools depending on version.
  2. Click the Security tab.
  3. Click Custom Level.
  4. Scroll down to Cookies.
  5. “Allow cookies to be stored on your computer” should be checked as enabled. If it is not, please check it. “Allow per-session cookies (not stored)” should be checked as enabled. If it is not, please check it.
  6. Click OK to exit.

If you are using Netscape:

  1. Open the Edit menu.
  2. Choose Preferences.
  3. Under the Privacy & Security category, click Cookies. (If no subcategories are visible, double-click the category to expand the list.)
  4. Choose Enable Cookies for the originating web site only.
  5. Click OK to exit.

If you are using AOL:

  1. Type keyword Preferences.
  2. Click Internet Properties.
  3. Click Security tab.
  4. Click Custom Level.
  5. Scroll down to Cookies
  6. “Allow cookies that are stored on your computer” should be checked as enabled. If it is not, please check it.
  7. “Allow per-session cookies (not stored)” should be checked as enabled. If it is not, please check it.
  8. Click OK to exit.

If you are using third-party cookie blocker software, refer to the manual supplied by the third party software.

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Buyer’s Guide

Can I cancel my order?

If you decide to cancel your order before it has been shipped, simply email us and inform us of your order details, including the order number and the name on the order. Note that we process orders fairly quickly after they have been received, sometimes within minutes.

Can I make changes to my order?

As long as it hasn’t been sent for processing, we are able to make some changes, such as customer information or shipping/billing address. We are not able to change the quantity of bottles on your order once your order has been placed.

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Privacy and Security


Macafem is strongly committed to preserving the privacy of its customers. Your personal information is safe with Macafem. We collect your name, address, telephone number, and email information with the sole intent of providing the products and services you request.


Macafem provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchase. We use SSL technology to protect the security of your information transmitted to us.

Will I receive junk email if I give you my e-mail address?

No, you won’t receive any junk email from us. Once you have registered your email address with us, we will only send you an e-mail confirming your new account and, your order details, and once your order is shipped, you will also receive a shipping information email. We do not send additional e-mails or share your information with any third parties.

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Refund Policy

Money Back Guarantee

Your satisfaction is important to us. In the case you are not 100% satisfied with Macafem, please return it to us to receive a refund.

  • The refund will be made for all unused bottles and for only one used or partially-used bottle. The amount to be refunded is only for the value of the product; shipping expenses will not be reimbursed.
  • All returns must be made within 60 days of purchase. We will issue the refund to the original method of payment used upon receipt of the returned Macafem bottle(s).
  • The order number must be clearly marked on the outside of the package. The customer is responsible for all return shipping charges.

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